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Contact & Support

Last updated: August 16, 2026

Need help with VibeChat? This page explains how to reach our support team and how to use the tools available in the app for safety and moderation. We aim to respond to genuine requests promptly.

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Contact us

Please use the address that best matches your request. All support and safety messages are handled at:

For child-safety matters, our published standards are set out in our Community Guidelines and Terms of Service.

How to report a user

Open the user’s profile, use the menu (…) and choose Report. You can also report a user you met in video chat using the in-call report button, which ends the session and blocks the person. Reports are reviewed by our moderation team.

How to report content

Use the Report button on a post or comment. In direct messages, use the report option on the conversation or a specific message. Video-chat sessions can be reported from the in-call controls. You can add details and, where supported, voluntarily attach evidence such as a screenshot.

How to block a user

Open the user’s profile and choose Block, or use the block option in a chat or video-chat session. Blocking stops the user from contacting or interacting with you. You can unblock a user later from your profile settings.

How to request account deletion

You can delete your account at any time in the app: Profile → Settings → Delete Account. You will be asked to confirm with your password. If you cannot access your account, email Account Deletion at support@vibechat.co.ke. See our Account Deletion page for details about what happens to your data.

How to appeal moderation

If your account was suspended or banned, your content was removed, you believe a moderation action was incorrect, or you need assistance with a safety issue, email us at support@vibechat.co.ke. Include the email address (or username) linked to your account and a short explanation. We review appeals carefully; not every appeal results in restoration.

How to report child-safety concerns

We have a zero-tolerance policy against child sexual abuse and exploitation. If you suspect that a child is being exploited, or that someone is attempting to harm a child on VibeChat, report the user or content immediately in the app and email our child-safety point of contact at support@vibechat.co.ke. We take such reports seriously and, where required, refer confirmed cases to the relevant authorities.

How to request general support

For anything else — account access, login or technical issues, questions about our policies, or feedback — email General Support at support@vibechat.co.ke with a brief description of the issue and the email address or username linked to your account.