Account Deletion

You can delete your VibeChat account at any time. Deletion is intended to remove your personal account data and the content associated with your account. Please read this page to understand what happens to your data when you delete your account.

Delete in the app

1. Open the app and go to Profile.
2. Open Settings (the gear icon).
3. Scroll to the Delete Account section.
4. Click Delete Account, enter your password to confirm, and confirm the dialog.

Your account is then deleted. You will be logged out and can no longer log back in with that account.

What gets deleted

Deleting your account removes or anonymizes your personal data where applicable. This includes your profile, posts, comments, direct messages, reactions, favorites, follows, blocks, mutes, demo wallet and transaction history, notifications and video chat session metadata. Public content you posted is removed from the service.

What may remain

While deletion is intended to remove your personal data, some information may be retained where legally or operationally necessary, for example for:

• Legal obligations;
• Fraud prevention and security;
• Safety reports and moderation;
• Dispute resolution; or
• Legitimate accounting and transaction requirements.

Cached or backup copies may persist briefly for technical reasons. Media files hosted with our third-party provider (Cloudinary) are purged on a delayed schedule and are no longer accessible through the app after deletion. Safety and moderation records may be retained when necessary. We do not promise instant deletion from every third-party backup.

Request deletion or help

If you cannot delete your account in-app, or you want to request deletion of a guest session or need help, email us at support@vibechat.co.ke or visit our Contact & Support page. We process deletion requests promptly and within the period required by applicable law.

For more information about how we handle your data, see our Privacy Policy.